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#No Excuse for Abuse Posted or Updated on 25 Jun 2024

Important information for Patients

There is no excuse for abuse.

Instances of abusive and bad behaviour are a growing concern within our GP practices across Shropshire, Telford and Wrekin.

Whilst we are fortunate that the majority of patients of Much Wenlock & Cressage Medical Practice are courteous and understanding we are noticing an increase in verbal aggression, particularly directed at our Reception team, who are the first point of contact for the Practice.  We are appealing to everyone to please remember the pressures our healthcare professionals and administrative staff are facing and to be respectful and kind when speaking to them.

Abusive behaviour is never acceptable, and it will not be tolerated. It is upsetting and demoralising and only serves to deepen the problem.

Abusive and bad behaviour has a negative impact on the ability of staff to do their roles to the best of their abilities and can have a knock-on effect on family and friends too.

We understand frustrations, but please be aware that demand for appointments, telephone consultations, and waiting lists have all increased.

Every patient who gets in touch with their GP practice is triaged and signposted to the most appropriate service or treatment for them.

This might mean seeing someone face-to-face, whether that is a GP or another healthcare professional who can help with the issue. It might also mean a quick and convenient telephone consultation, advice over email or signposting to another service such as community pharmacy.

Using all these different ways to see and advise patients has helped General Practice to manage the increasing number of people who need help.  

For those seeking help from their GP practice, please help us by providing as much information as possible when you get in touch, either online or over the phone. This helps the practice to provide you with the right service in the right timescales.  

Please also bear in mind that our local healthcare system remains incredibly busy, and we are providing the best service we can, given the demand.

We can all do our bit to help to use health and care services appropriately, to treat everyone with respect, and to protect our NHS.

Please remember our NHS services rely on the sheer hard work and dedication of our teams.

#NoExcuseForAbuse

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