Appointments

Accessing the Practice

Urgent (non life threatening) Appointments

Contact us by phone Monday to Friday, 8.30am to 6.00pm on 01952 726011
Visit the surgery and speak with a receptionist. We are open Monday to Friday 8.30am to 6.00pm

We will ask you a few details to help ascertain your need and your details will be passed to the Emergency Doctor for review.

Routine Appointments (new and existing problems)

To request a routine appointment:

Use our Contact Us online form between 8.30am and 5.00pm Monday to Friday; your request will be reviewed by a member of the team within 2 working days.
Contact us by phone Monday to Friday, 8.30am to 6.00pm on 01952 726011
Visit the surgery and speak with a receptionist. We are open Monday to Friday 8.30am to 6.00pm. *Please note Cressage is closed between 1 and 2 pm Monday to Friday.

Evening and weekend appointments for our patients are available at other local surgeries, please contact Reception and ask for an enhanced access appointment.

When you get in touch, we will ask you what help you need.

We use the information you give us to choose the most suitable health professional to help you.

Your appointment

We may then offer you a consultation:

By phone
Face to face at the surgery
On a video call
By text or email

Appointments by phone, video call, by text or email can be more flexible. This often means the doctor or nurse can help you sooner.

If you require a more immediate response than the next available appointment offered to you on the telephone or when visiting the Practice, you will be directed to complete the Contact Us Form online to facilitate a timely review of your medical needs.

If you are unable to access this form online the Reception team can complete the form and submit it on your behalf.

Cancelling or changing an appointment

If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. Please use the check and cancel option on our telephone system or speak to a member of the Reception team.

If you need help when we are closed

Use NHS 111 online (111.nhs.uk) or call 111. Please note that 111 online is for people aged 5 and over. For a child under 5 please telephone 111.

If you need urgent mental health support please telephone 111 and select the option Mental Health.

If it’s a life-threatening emergency call 999.

If you need help with your appointment

Please tell us:

If there’s a specific doctor, nurse or other health professional you would prefer to respond
If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
If you need an interpreter
If you have any other access or communication needs.
If you would like a chaperone to be present

Home Visits

Home visits are reserved for the housebound, infirm and seriously ill patients.

If you require a home visit please telephone between 8.30am and 10.30am where possible. If you are suffering from chest pain, severe breathlessness, collapse or symptoms of a stroke we advise you dial 999 for an ambulance. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Lack of transport is not a reason for a home visit.

Additional Services

Further information about the Additional Services available to patients.

Patient Access

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp