Contact us online.
If you need help with a non-urgent medical or admin request you can now contact us online. Submit a new request.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Patient Access
Log on to www.patientaccess.com.
Patients of Much Wenlock and Cressage Medical Practice now have access to an Online facility whereby they can:
- Order repeat prescriptions
- Book Appointments (when available)
- View medical information on their patient records
In order to access these online facilities we require patients to complete our Online Access Form. This form is to be completed and returned to the surgery, along with the required I.D.
Patients must return their Application forms in person to the surgery.
If returning the Application Form via email please ensure that all pages of the form are completed and two forms of Identification are attached. Failure to provide all the required information will result in a delay to your application being processed by the surgery.
I.D Requirements
2x Forms of Identification are required when registering for Online Access:
- 1x Photograph ID - for example Passport or Driving Licence
- 1x Proof of Address - for example a recent Utility or Council Tax Bill
Patients must be 18 years of age or over to access Online facilities.
Please read the Online Access to Records leaflet before completing the Online Access form.
Download the Online Access to Records Leaflet (DOCX, 47KB)
Patient Online Access Application Form (DOCX, 515KB)
Your Online Access Application Form will take up to three weeks to process. Please contact the practice 3 weeks after handing in your form and the reception team will confirm if your registration document is ready to be emailed to you.
Once you have your registration document this contains all the information required for you to log on successfully to www.patientaccess.com.
Due to patient confidentiality and information governance processes we are only able to send registration details to the registering patient personally and the relevant information governance checks will be made before sending an email with the details to you.
Accelerated Access To Patient Records
NHSE are instituting a national policy to allow patients, aged 16 years plus, with online access to their medical records, to see all their prospective (future) medical records. Currently patients have limited access to some records ie medication, allergies, documents from a certain date.
This facility will be available from early October 2023.
For more information regarding online access please follow the links below to the NHS England guides.
Leaflets
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-getting-started-gp-online-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-give-another-person-access-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-give-employed-carers-access-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-gp-online-services-carers-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-protecting-your-records-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-need-to-know-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-clr-young-people-gp-online-bw.pdf (EXTERNAL PDF LINK)
www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-clr-your-gp-record-bw.pdf (EXTERNAL PDF LINK)
Easy to read guides: www.england.nhs.uk/publication/gp-online-services-easy-read-guides
Patient Access To Medical Records
Read our patient leaflet on how you can access your medical record.
Proxy Online Access is now available
Proxy access refers to access to online services by a person acting on behalf of the patient eg a carer, family member or care home staff. With the patient’s consent access can be provided to allow the booking of appointments, to request repeat prescriptions and, where applicable, view medical records.
Proxy Access is only available for patients of 18 years and over. To request proxy access please ask Reception for a Proxy Access registration form or download the form here once you have completed the form please return the form to the Practice; you will need to provide ID as part of the registration process.
Your application will take up to three weeks to process. Please contact the practice 3 weeks after handing in your form and the reception team will confirm if your registration document is ready to be emailed to you. Your registration document contains all the information required for you to log on successfully to www.patientaccess.com.
Please contact the practice if you have any difficulty logging in, have lost your password details, you think there is an error in the information shown, or have any concerns that someone has accessed your records without your authority.