Applicability
This policy applies to all visitors making use of the practice’s premises and services.
The term ‘visitor’ used here refers to patients and their family members, other visitors and contractors but excludes employees, for whom the Equal Opportunities Policy for staff applies.
The Practice
- Will ensure that all visitors are treated with dignity and respect and in line with the practice dignity and respect policy.
- Will promote equality of opportunity between men and women.
- Will not tolerate any discrimination against, or harassment of, any visitor for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
- Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of their inclusion in the aforesaid categories.
Procedure for patients to follow
Discrimination by the practice against you
If you feel discriminated against:
- You should bring the matter to the attention of Sarah Hope (Practice Manager)
- Sarah will investigate the matter thoroughly and confidentially within five working days.
- She will then establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 10 working days.
If you are not satisfied with the outcome, you should raise a formal complaint through the practice’s complaints procedure.
Patients' Voice
This is a group set up to represent the views of the patient population and liaise with the practice. They hold an evening meeting every other month to discuss a range of issues. Please note that it is not simply a forum to air complaints. That process is outlined elsewhere on this website.
If you would like more information regarding the group please contact our practice manager who will provide you with details.