Your Responsibilities as a Patient
Please treat all staff with respect and courtesy at all times.
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep appointments. Tell us as soon as possible if you cannot so that another patient may use that appointment.
Please avoid telephoning the practice during peak morning hours (ie between 8.30am to 10.00am) for non-urgent matters.
Please order medication in good time.
Our Responsibility to You
We will treat you with courtesy and respect at all times.
We are committed to giving you the best possible service.
We will give you emergency care when you need it.
We will refer you to a specialist/consultant acceptable to you when necessary.
We will give you access to your health records subject to any limitations within the law.
Complaints Procedure
We always try to provide the best services possible, but there may be times when you feel this has not happened. In this instance we have a formal complaints procedure in place for you to use if you feel you have any complaint about the practice, medical or non-medical. Our Complaints page has more information about our Complaints Procedure.
Confidentiality
In order to provide you with the best possible healthcare, we need to maintain proper records of your health and make sure that this is available to your medical team, wherever and whenever possible.
All of our staff are trained in their responsibilities to protect your data and are under legal obligations not to disclose this information to unauthorised bodies or individuals.
Your medical records are vital!
We use your records to help us to give you proper healthcare and advice. We also need records to manage and plan the NHS itself in order to provide proper accounting for the public money we spend and to have the right resources in the right place.
We also use medical records in research to help find cures and treatments for illnesses. This helps us and other research bodies better understand diseases and determine which treatments work best under certain circumstances.
When we use this information we make sure that, wherever possible, we do not use personal details such as your name and address, in order to protect your confidentiality.
When releasing information to researchers, we give them only the minimum data necessary, and all their research is carefully vetted
If you have any queries on matters of data protection please contact the practice manager.
Care Quality Commission
All general medical services have to be registered with the Care Quality Commission (CQC), who are responsible for checking that every provider meets essential standards of quality and safety. If you have an experience you would like to report to the CQC please visit their website for details on how to pass this information on.
NHS Constitution
Patients who wish to pursue more knowledge on how the NHS functions will find useful information here.